DUPLAYS SPORTS LLC — PRIVACY POLICY
1. Introduction. This Privacy Policy explains how Duplays Sports LLC (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website at duplays.com or contact us through our enquiry form. By using our website, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect. We collect the following types of information when you interact with our website. Contact Information: when you submit an enquiry or project consultation request, we collect your name, company name, email address, and any project details you provide. Usage Data: we automatically collect information about how you interact with our website, including pages visited and time spent on site. Communications: if you contact us directly by email, we retain records of that correspondence for follow-up purposes.
3. How We Use Your Information. We use the information we collect for the following purposes: to respond to your project enquiries and advisory consultation requests; to communicate with you regarding your project needs and our services across design, build, operate, sport advisory, and event management; to send relevant updates or follow-up information about Duplays and our work; to improve our website experience and service offerings; and to comply with applicable legal obligations under UAE law. We will never sell your personal data to third parties.
4. Sharing Your Information. We do not share your personal information with third parties except in the following circumstances. With trusted service providers: vendors who assist us in operating our website, CRM, and communications, bound by confidentiality obligations. For legal requirements: if required by UAE law, court order, or competent governmental authority. With your consent: in any other case only with your explicit prior approval.
5. Cookies and Tracking. Our website may use cookies to improve your browsing experience. Essential cookies are required for the website to function properly. Analytics cookies help us understand how visitors interact with our website. You may instruct your browser to refuse cookies, though some features may not function properly as a result.
6. Data Retention. We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable UAE law. Enquiry and consultation data is retained for a reasonable period to manage our client relationships. You may request deletion of your data at any time by contacting us directly.
7. Data Security. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights. You have the following rights regarding your personal data: the right to access the information we hold about you; the right to request correction of inaccurate data; the right to request deletion of your data; and the right to withdraw consent at any time. To exercise any of these rights, please contact us at hello@duplays.com.
9. Third-Party Links. Our website may contain links to third-party websites including Playpass, Nookwork, and AllSports Arena. We are not responsible for the privacy practices of those third parties and encourage you to review their policies independently.
10. Changes to This Policy. We may update this Privacy Policy from time to time. Any material changes will be posted on our website. Your continued use of the website after changes take effect constitutes your acceptance of the revised policy.
11. Contact Us. Duplays Sports LLC, Dubai, United Arab Emirates. +971 55 224 0185. hello@duplays.com.